FAQ
Frequently Asked Questions
Can't find your answer? Email info@northstarpremier.com.
Orders
Can I change or cancel my order?
Email us as soon as possible with your order number. Each piece is made to order, so we can only change or cancel an order before it goes into production.
How do I know my order went through?
You'll receive an order confirmation email right after checkout. If you don't see it, check your spam folder.
Payments
Which payment methods do you accept?
Major credit and debit cards, Shop Pay, Apple Pay and Google Pay. The options available to you are shown at checkout.
Can I pay in instalments?
Where available, Shop Pay Installments lets you split eligible orders into smaller payments. You'll see the option on the product page and at checkout.
Is checkout secure?
Yes. Payments are encrypted and processed by Shopify. We never see or store your full card details.
Shipping
How long does delivery take?
3–8 business days for orders to the US and Canada. International delivery times are on our Shipping page.
How much is shipping?
US standard shipping is $7.50 per package and free on orders of $100+. Some pieces are made by different production partners, so an order that mixes them ships in two packages ($15 total). Canada is $10.50 USD and free on $100+. The exact cost is always shown at checkout before you pay. See all rates.
Do you ship internationally?
Yes, including the UK, Australia, Asia and South America. See rates and times.
How do I track my order?
We email your tracking number when your order ships. You can also use our Track Your Order page.
Returns & exchanges
What's your return policy?
You have 14 days from the day you receive your order to request a return or exchange. Items must be unworn, unwashed and undamaged, with all tags attached.
How will I be refunded?
Approved returns are refunded to your original payment method. Your bank may take a few extra days to post it.
Who pays for return shipping?
You do, unless the item arrived defective or wasn't what you ordered. We don't provide prepaid return labels.
How do I start a return?
Email info@northstarpremier.com with your order number. Read the full returns policy.
Sizing & fit
How do I find my size?
Every product page has a Size Guide with measurements in the dropdowns under Add to Cart. Measure a tee or hoodie you already own and compare it to the chart.
Do your pieces run oversized?
Most of our tees are cut oversized and relaxed. Each product page's Designer Notes say whether to size down for a closer fit or size up for a looser one.
What if it doesn't fit?
Exchanges are available for items of equal value that are in stock, within our 14-day window.
Product care
How should I wash my Northstar pieces?
Follow the Wash & Care section on each product page. In general: wash on a gentle cycle at 30°C (86°F), don't bleach, tumble dry low and don't iron directly on the print.
What are your pieces made from?
Fabric and weight are listed under Product Details on each product page.
Contact
How do I reach you?
Email info@northstarpremier.com or use our Contact page. Our team is available Monday to Friday 9AM–6PM and Saturday to Sunday 9AM–5PM.