Returns

Returns & Exchanges

At a glance

• Return window: 14 days from the day you receive your order.
• Condition: unworn, unwashed, undamaged, with all original tags attached.
• Full-price items: refunded to your original payment method.
• Return shipping: paid by you. We don't provide prepaid return labels.
• Wrong or defective item: email us and we'll cover the cost of putting it right.
• Processing time: up to 3 business days after your return reaches us (up to 5 during launches and sales).

How to return or exchange

1. Email info@northstarpremier.com within 14 days of receiving your order with your order number and the item(s) you're returning or exchanging.
2. We'll reply with the return address and next steps.
3. Send the item back by mail with a trackable service and keep your proof of postage.
4. Once it arrives and passes inspection, we'll issue your refund or exchange.

Exchanges

Exchanges are available for items of equal value that are in stock. The item you send back must meet the same condition rules as a return.

Good to know

• All returns must be sent by mail.
• Northstar IVS isn't responsible for return packages lost, stolen or damaged in transit, so use a trackable service.
• Items that don't meet the conditions above may not be accepted.

Questions? See our FAQ or email info@northstarpremier.com.