Refund policy

Refund and Exchange Policy

At Northstar, we aim to ensure you’re satisfied with every purchase. If you're not completely happy, we offer a 30-day return and exchange policy to give you peace of mind.

Returns

• Eligibility: To be eligible for a return, items must be in their original, unworn, unwashed condition with all tags attached. Returns must be initiated within 30 days of receiving your order.
• Process: To initiate a return, please contact us at info@northstarpremier.com with your order details, and we’ll guide you through the return process.
• Refunds: Once your return is received and inspected, we’ll notify you of the approval status. If approved, refunds will be processed to your original payment method within 5–7 business days.

Exchanges

• Eligibility: Exchanges are available for items of equal value in stock. All exchanges must be in original condition, unworn, unwashed, and with tags attached.
• Process: Please contact info@northstarpremier.com to begin the exchange process, providing your order details and requested exchange items.

Shipping Costs

• Return Shipping: The cost of return shipping is the customer’s responsibility, except for defective or incorrect items.

For any questions or assistance with returns and exchanges, reach out to us at info@northstarpremier.com. We’re here to make your experience with Northstar seamless!