Refund policy

REFUND POLICY

Refund and Exchange Policy

At a glance
• Return window: 14 days from the day you receive your order.
• Condition: unworn, unwashed, undamaged, with all original tags attached.
• Refunds: issued to your original payment method.
• Return shipping: paid by the customer, except for defective or incorrect items.

Returns
• Eligibility: Items must be returned unworn, unwashed and undamaged with all tags attached. Return requests must be made within 14 days of the day you receive your order.
• Process: Email info@northstarpremier.com with your order number and the items you are returning. We will reply with return instructions. All returns must be sent by mail.
• Inspection: Allow up to 3 business days after your return arrives (up to 5 during launches and sales). We will email you once it is approved.
• Refunds: Approved returns are refunded to your original payment method. Your bank may take additional time to post the refund.

Exchanges
• Exchanges are available for items of equal value that are in stock, within the same 14-day window and condition rules.

Defective or incorrect items
• If your item arrives defective or isn't what you ordered, email us within 14 days of receiving it and we'll cover the cost of putting it right.

 Questions? Email info@northstarpremier.com.